Got Coverage?

As we near the 10,000 mark of those we’ve helped get coverage since October, we’re excited to offer a day of enrollment fun! This Saturday, we will have In-Person Assisters available to help get you enrolled in a health plan. Whether it’s Washington Apple Health (Medicaid) or a Qualified Health Plan, we can help! And why not have some fun while doing it?!

We’ll have games, prizes, a photo booth and lots of food. Bring your family, bring a friend, bring a neighbor – and have some fun!

Some important things to bring with you include (be sure to bring for your entire household):

  • date(s) of birth, address(es), and contact information
  • social security number(s)
  • income information for 2012, 2013 and 2014 for all adults and minors age 14 or older
  • tax returns and estimated tax status for 2012, 2013 and 2014
  • information about health insurance available to your family (including employer-sponsored health insurance, Medicare, TriCare, etc.)
  • passport, alien, or other immigration number(s) for any legal immigrants being enrolled

Please join us! Let’s have some enrollment fun!

CHAS Maple St. Clinic
3919 N. Maple St., Spokane
Saturday, March 29th
10am-2pm

Click here for more details.

Posted in About Us, Behavioral Health, Dental, Maple Street Clinic, Market Street Clinic, Medical, North County Clinic, Pharmacy, Physician Employment, Uncategorized, Urgent Care | Leave a comment

Helping the Homeless in Spokane

“Someone inside the tent stirred, but no one came out. “You deal with a lot of fear out here,” said Zarins-Ilgen, who does outreach for the Community Health Association of Spokane. “They don’t want to get kicked out.” (The Spokesman-Review, January 24, 2014)


We’re proud to be an organization that cares for and assists the homeless. We have a dedicated team who hits the streets of Spokane every day checking on those with no place to call their own. Additionally, we host and participate in several homeless focused events every year, including last month’s Homeless Memorial where we remembered 39 Spokane-area residents who lost their lives last year. Next week we will provide free medical and dental screenings at the 2014 Spokane Homeless Connect event which is being held at the Salvation Army. More details about this event can be found on Facebook. https://www.facebook.com/spokanehc

We are here to help those in need regardless of their living situation. Everyone needs some security – a place where people care about them; a place where they can go in a time of need. We are honored to be that place for many of those without a home in Spokane.

One of our Community Outreach workers, Ilze, helps every year with the city’s homeless count.  She talks a bit more about her time helping this vulnerable population in an article published in the Spokesman Review.

http://www.spokesman.com/stories/2014/jan/24/count-of-spokanes-homeless-makes-big-difference/

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Here a cough…there a cough…Uh oh, do you have the flu?

Spokane’s flu numbers are on the rise. 135 influenza hospitalizations have been reported in Spokane County according to the Spokane Regional Health District.

There is still time to protect you and your family from the flu! CHAS offers flu vaccines to everyone. That’s right – you don’t have to be a patient to walk-in to a clinic and receive a flu shot.

Additionally, many people qualify for a free flu vaccine and don’t even realize it! See below chart on income qualifications for free flu vaccines:

Getting the flu is no fun; protect yourself and the people you love. Get vaccinated today!

Flu Facts:

  • Most healthy adults may be able to infect others beginning 1 day before symptoms develop and up to 5 to 7 days after becoming sick.
  • The influenza virus is one of the most changeable of viruses. Changes may be small and continuous or large and abrupt.
    • Influenza Type A is divided into subtypes that can be found worldwide and include H1N1, H1N2, and H3N2 viruses.
    • Influenza Type B outbreaks can also cause epidemics, but the illness it produces is usually milder than Type A.
    • Influenza Type C flu viruses are not thought to cause a large epidemic and generally cause only mild respiratory infections.
  • http://www.flufacts.com/treat/relieving-symptoms.jsp
  • http://www.cdc.gov/flu/keyfacts.htm
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Coverage is here – and we are helping you get it!

Halfway through open enrollment, CHAS staff members have enrolled just over 5,100 individuals in a health plan!

Open enrollment for qualified health plans continues through March 31, 2014. Washington Apple Health (Medicaid) does not have an open enrollment period; enrollment can be completed anytime – but the sooner you do, the sooner you’ll have coverage!

Click here to see how we can help you through the enrollment process.

 

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Looking back, looking forward

Last Friday, December 20th, Spokane residents gathered to remember homeless individuals who had passed away during 2013. CHAS hosts the memorial ceremony each year to bring attention to the tragedy of homelessness and to remember our homeless friends who lost their lives. The event is part of a national memorial organized by the National Coalition for the Homeless and is traditionally held on or near December 21st, the Winter Solstice – the official start of winter. Homeless Memorial 9 (1 of 1)

Speakers included CHAS COO, Aaron Wilson, CHAS Deputy Medical Director Bill Bomberger, PA-C, House of Charity’s Kari Chapman, and City’s Gate’s Pastor John.

Stories and statistics were shared including:

  • On a single night in January 2013, there were 610,042 people experiencing homelessness in the United States.
  • Of those, 65% were living in emergency shelters or transitional housing and 35% were living in unsheltered locations.
  • Last year, Washington was the third most successful state in reducing homelessness, with a reduction of 2,744 homeless people.
  • But, homelessness continues to be a problem in the Spokane area.
  • Last year, CHAS saw an 8% increase in homelessness amongst patients.
  • 13% of CHAS’ patients without a home are children.

Remembered at the memorial were 39 men and women. Each person’s name was read and a bell rang in their honor.

Homeless Memorial 11 (1 of 1)Looking back gives perspective on the daily struggles that live amongst us and that there is still much work to be done. Looking forward gives us hope that tomorrow can be better and that by working together we can help end homelessness.

The Homeless Outreach team at CHAS is fortunate to work with many non-profit organizations and community resources who assist those without a home, including, amongst others, House of Charity and City Gate.

Kelley Charvet is the Communications Manager at Community Health Association of Spokane

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Do you know Mike? His life is about to change.

When I was getting ready to head home yesterday, I started receiving reports from some of my co-workers about how many people they had enrolled in health insurance through Washington Healthplanfinder. Some of the numbers reported were 36…and 52. I paused and thought, wow, that’s amazing! And then I got an email stating 59! What? Was that a typo? Two people enrolled 59 folks in just one day? Yes – that happened! I had to stop and pause a little longer.

Of course, those aren’t just numbers, those are people. Those are individual people who may have previously put off getting treatment because they didn’t have insurance and couldn’t afford to pay out-of-pocket for their visit. It may have been a decision between buying groceries, paying for gas, or getting that nagging cough checked out.

Because of the Affordable Care Act, in Washington State, adults between the ages of 19 up to 65 are now eligible for Medicaid if they have incomes below 138% of the federal poverty level. Broken down, it looks like this:

Household Size 138%
1 $15,856
2 $21,404
3 $26,951
4 $32,499
5 $38,047
6 $43,594

For others who may not qualify for Medicaid, there are tax credits available for those with incomes between 138%- 400% of the federal poverty level.

There has been so much misinformation and political talk about this subject that sometimes the negative seems to overtake the positive. But when I reflect on what it all really means, I simply become thankful. I’m thankful that I live in a country that is taking a step towards a healthier future. I’m thankful that I live in Washington State where my friends, family and neighbors can get the health care they deserve. I’m thankful that people like Richard (age 23), Kathleen (age 62), Mike (age 30), and Valentina (age 45) are now going to be able to seek care when they actually need it – or a novel idea – practice preventative wellness! Yes! Finally!

Richard, Kathleen, Mike, Valentina, and so many others are about to experience a life change. They are about to be granted one of the most important rights we all should have. Access to health care. And for that, I am thankful.

More information about health care in Washington State can be found at:

Kelley Charvet is the Communications Manager at Community Health Association of Spokane

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CHAS Enrolls Over 2,800 in First 55 Days

CHAS Enrolls Over 2,800 in First 55 Days

Since the beginning of open enrollment, October 1st, CHAS In-Person Assisters (IPAs) have been busy!

In the first 55 days of open enrollment, our IPAs have enrolled 2,802 patients in Washington’s expanded Medicaid plan (Washington Apple Health) or a qualified health plan.  IPAs have been meeting with individuals throughout all CHAS clinics and at various community events, helping answer questions and complete the enrollment process. Despite issues with the federal online marketplace, Washington State’s Healthplanfinder has enrolled nearly 100,000 Washingtonians. In Washington, it’s working!

Recently, the Huffington Post referenced the success that is being experienced in Washington State: http://huff.to/17SiszT

Assistance is available via phone or in person. Visit any CHAS clinic during clinic hours or call 509.444.8200 for more information or to enroll in an appropriate health plan.

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PSPC: Another CHAS-ism or a Glimpse into Integrated Care?

The following individuals are part of the core PSPC team (most of team pictured above): Pharmacists Heather McNamee and Kelly Smoot, Pharmacy Technician Amber Frohberg, ARNP Kathryn Sander, Pharmacist Jason Doss. Dietician Keri Smith and Quality Improvement Manager Amy Walker  (not pictured).

CHAS’ Pharmacy Department has become well-known for advancing the responsibilities of Pharmacists, not only in Spokane, but contributing to moving the profession forward nationwide!

One such recent effort which has spotlighted the Pharmacy Department is its’ involvement in the Patient Safety and Clinic Pharmacy Services Collaborative (PSPC).  According to HRSA’s website, the PSPC is “a breakthrough effort to improve the quality of health care across America by integrating evidence-based clinic pharmacy services into the care and management of high-risk, high-cost, complex patients.”

CHAS became involved in the PSPC in October 2010 stemming from a desire to have Pharmacists recognized as providers while tracking measurable patient outcomes.  A barrage of high-risk conditions were considered, but diabetes was selected as the focus because it closely aligned with work that was already being done at CHAS related to the Beacon and Patient Centered Medical Home initiatives.  The ultimate goal of CHAS’s PSPC efforts is to take patients with high-risk diabetes and stabilize them using an integrated care model.  And isn’t CHAS the perfect place to do such a thing?! With Pharmacists and medical providers all under one roof, it was a no-brainer!

Primary Care Providers can refer patients with complicated diabetes to the team, those whose A1cs are too high or those who simply have educational needs.  The model looks like this: a Pharmacist, who also happens to be a Certified Diabetic Educator, meets with the patient and performs a needs assessment which includes documentation of all medications, insulin titration needs, creating an educational plan and goal setting by the patient.  From there, the patient can be seen strictly by one or a combination of the team members which includes a primary care provider, pharmacist, and dietician.  The data measured which includes A1c, adverse drug events, potential adverse drug events and medication reconciliation is reported internally to Quality Improvement and nationally. 

To date, approximately 180 patients have enrolled in this integrated program.  Visits include in-person, over-the-phone, and monthly group educational sessions (see upcoming schedule below). “As predicted, the patient results have been great,” states Pharmacy Director, Heather McNamee.  Kelly Smoot, Pharmacist and Certified Diabetes Educator goes on to say that the team approach has made a bigger difference to patients than she originally thought.  “We’ve gotten a lot of positive patient feedback.  We’ve had a lot of patients lost in care and out of control for years, but now they feel like they have people they can call.” 

Another unexpected consequence of the PSPC program has been the increased role of the Certified Diabetes Educator (CDE).  “I never expected as many combo visits with the provider. It opens the door to help monitor for complications.  A lot of CDE’s don’t get to do this.  I love my job,” says Kelly.  

PSPC services are available in the following clinics: Valley, Maple, and North County, with hopes to eventually offer these at all locations. 

 2013 Diabetes Group Visits
Pre-registration is required.  Patients can call 509.444.8200 to register or for more information.

Valley Clinic

Date

Topic

March 15, 2013
April 19, 2013
May 17, 2013
June 21, 2013
July 19, 2013
August 16, 2013
September 20, 2013
October 18, 2013
November 15, 2013
December 20, 2013
Know Your Healthy Numbers
Oral Health
Stepping into Activity
Diabetes Drugs
Dining Out & Eating on the Road
Monitoring and Your Meter
Insulin-Facts and Myths
The Natural Progression of Diabetes
Holiday Meal Planning
Coping with Diabetes Emotions

 Maple St. Clinic

Date

Topic

March 22, 2013
April 19, 2013
May 17, 2013
June 28, 2013
July 12, 2013
August 9, 2013
September 20, 2013
October 18, 2013
November 15, 2013
December 27, 2013
Monitoring and Your Meter
Know Your Healthy Numbers
Foot and Eye Care
Stepping into Activity
Diabetes Drugs
Dining Out & Eating on the Road
Insulin-Facts and Myths
The Natural Progression of Diabetes
Holiday Meal Planning
Coping with Diabetes Emotions

 North County Clinic

Date

Topic

March 28, 2013
April 18, 2013
May 23, 2013
June 20, 2013
July 25, 2013
August 22, 2013
September 26, 2013
October 24, 2013
November 21, 2013
December 19, 2013
Know Your Healthy Numbers
Foot, Eye and Oral Care
Stepping into Activity
Dining Out & Eating on the Road
Diabetes Drugs
Monitoring and Your Meter
Insulin-Facts and Myths
The Natural Progression of Diabetes
Holiday Meal Planning
Coping with Diabetes Emotions
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Ana Johnson Named Pharmacy Technician of the Year!

Ana Johnson Named Pharmacy Technician of the Year!

Ana was nominated and awarded the title of Pharmacy Technician of the Year by her peers at the Annual Spokane Pharmacy Association CE and Awards Banquet held in November!

Congratulations Ana!

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Dr. Poncher Named Pacific Northwest University’s Teacher of the Year


Dr. Poncher Named Pacific Northwest University’s Teacher of the Year!

Annually, the students of Pacific Northwest University are asked to nominate a physician who had the most impact on them during their rotations. This year, Dr. Poncher, Pediatrician at our Maple St. Clinic, was chosen as the recipient of the much-deserved title!

Dr. Poncher has been teaching and practicing medicine for over 40 years and loves it every bit as much today as he did the first day he started. “I love teaching. If you don’t enjoy it, you shouldn’t be doing it. I probably receive awards such as this, not because I am that much better of a teacher than other physicians, but because the students can see how much I enjoy teaching, and how much I appreciate the privilege of having them with me!”

4th year medical student, Ashley Meganck, has found Dr. Poncher’s approach to be refreshing. “Dr. Poncher has a mind for detail, a gentle manner with patients and a sense of humor that is never far from the surface. He is a natural teacher whether he is teaching patients and parents about healthy habits or teaching medical students or residents about the 3 most common causes of otitis media. He taught me that a strong basis in medical knowledge, good rapport with patients, and good wine and coffee are all one needs to be successful and fulfilled and most of all happy in my chosen profession; and for that I will be forever grateful!”

He was told early in his career by one of his students that he was too happy and that he needed to act like he had an ulcer when seeing patients. “Look around you at all of these grumpy doctors,” she said. “They don’t want to see you happy. They will accept you more if you look grumpy like they do.” In spite of that advice, Dr. Poncher has remained his positive self and ulcer-free for 40 years.

Dr. Poncher knows that having a passion for teaching is what will help these future doctors be successful. “Going from books to patients is very different than going from patients to books. You can’t just read it – you have to see it and read it. Always remembering that, patients don’t usually read the text books.”

Dr. Poncher’s positive attitude changed the outlook of the medical profession for one of his students, Chad Douglas. After a rotation in family medicine, Chad had become disenchanted with family medicine and his outlook on practicing medicine became grim. That was until he met Dr. Poncher. “What I’ve gained from Dr. Poncher has stuck with me, and I believe, become a part of who I am. So now when I walk into a patient’s room, they don’t just see me, they see a little bit of Dr. Poncher as well. The care that each patient receives and the quality of life that they bear as a consequence is unquestionably a touch better thanks to Dr. Poncher.”

Dr. Poncher plans to continue to teach and practice medicine until he no longer is able. “I have the best of both worlds – children and students. I feel that the only thing better than practicing Pediatrics is providing care to the medically underserved, teaching medical students, and teaching residents, which I have done for the last 40+ years. Fortunately working for CHAS, I am able to do both. Add to that the ability to share it all with a very special wife makes me feel that I am truly blessed.”

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